- 395.00 €
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RIGHT OF RETRACTION
Within fourteen (14) days from receipt of the order, the Customer may request THE BRAND COLLECTOR to return or exchange of the Product(s).
To do this, the Customer must first request a return or exchange e-mail.
If the return request is validated by THE BRAND COLLECTOR, and that the customer had paid fees of shipments during the initial delivery, THE BRAND COLLECTOR will send a pre-paid and pre-filled label for the shipping and handling charges to be borne by THE BRAND COLLECTOR (for Metropolitan France), or refund the advanced shipping costs (for foreign countries).
However, if the Customer had received free delivery for the initial delivery, the shipping fee to return items are to be taken charge of by the Customer.
The return or exchange is at the risk of the Customer. The Product must be returned within a week in its original packaging, in its original condition, new, unworn, unwashed, and with its anti-counterfeit label, to the following address:
The Brand Collector
47, rue René Clair
Bureau 307, 3ème étage
If the item is not returned by the Customer within one week after acceptation of the return procedure by THE BRAND COLLECTOR, the return is considered canceled and the Customer must keep the product.
The returned Product will be refunded within a maximum of fifteen (15) days of its receipt by THE BRAND COLLECTOR by a credit of the amount to be reimbursed to the bank account of the Customer.
The return costs are to be borne by the customer unless THE BRAND COLLECTOR delivered a damaged or different item from the item ordered, or if the Customer had not benefited from free delivery at the initial delivery.
Upon non-compliance by the Customer of these conditions, notably of the conditions of return or exchange, THE BRAND COLLECTOR will not proceed with the refund for the Products concerned.