General FAQs

The Brand Collector aims at providing the best quality for our customers. Please tell us your thoughts if you have any questions. We will reply you as soon as possible.

Email Us -

Or write down your opinions in the following form.

We will answer your questions within 24 hours.


To create your account, click on the section Account on the top right-hand corner of the home page. Here you will find a link to create your personal account. Enter the information required to register.

Go to the  Login Page.

Click on "Forgot password" next to the password input and enter the email address you had used to register.

An email will be sent to this address and you will just need to follow the instructions in order to reset your password.

Unfortunately, it is not possible to make an order without registering beforehand. 

To register, you will need to create an account. It just takes 5 minutes! Register here.


The Brand Collector's experts are highly trained to verify the authenticity and the conditions of the items they resell. Stamping, symmetry, stitching, authenticity stamps, material and much more are meticulously analyzed for every product before it goes online.

Therefore, we are committed to ensuring the authenticity of our products and we undertake to reimburse the entire sum of money paid by the customer (including original and return shipping costs) if the product is found to be inaunthentic.

The condition of our items are classified considering a specific grid as below:

A - Excellent: no hole, stain, rubbing or any kind of wear (identifiable) marks

AB - Very Good: no hole, stain, rubbing or wear marks that are clearly visible 

B - Good: slightly visible stains, rubbing, or wear marks but overall in a good condition

BC - Acceptable: some stains, rubbing or wear marks are visible

C - Average: identifiable stains, rubbing, hole or wear marks


The Brand Collector accepts payments through the following modes/platforms: Visa, Paypal, MasterCard, American Express, Apple Pay. 

Shipping & Tracking

Depending on your geographical area, the shipping costs may vary as follows: 

France : 9€

Europe : 19€

USA and Asia : 29€


Within a period of fourteen (14) days from receipt of the order, the customer may request The Brand Collector to return or exchange the product(s) purchased.

First, the customer must send a request of return/exchange by email to the address

Second, if the return request is approved by The Brand Collector, the customer can send the item.

Third, the customer has to send the returned item within a week of approval in its original packaging and condition along with the return notice to the following address:

Service Retour The Brand Collector (Deskeo)

46/48, rue René Clair

75018 Paris



*If the item is not returned by the customer within one week after receiving the postage label, TBC will not proceed with the refund process.

*If the item is not returned by the customer within one week after receiving the postage label, TBC will not proceed with the refund process.

**All shipping costs for the returned item are at the expense of the customer.

The returned product will be refunded within a maximum of fifteen (15) days from its receipt by The Brand Collector. 

The return costs are at the customer's expense unless The Brand Collector delivered a damaged, different or counterfeited item.

Upon non-compliance of such conditions by the customer, The Brand Collector will not proceed with the refund of the products concerned.


If you want to subscribe to our newsletter, you just need to enter your email address on the Newsletter section at the bottom of the home page. 

If you want to unsubscribe from our newsletter, you just need to click on the "Unsubscribe" link at the end of the received email and follow the instructions. 

Didn’t find your answer?

If you didn’t find the answer to your question or if you want to ask something specific, do not hesitate to contact us.